Carved Stone Help Center

  • Browse our store using the categories listed on the left or
  • Search for a specific product using our search button.
  • When you find the product you would like to purchase, click the "add to cart" button.
  • After you click the "add to cart" button, you will be directed to your basket so you can review your contents.
  • If you would like to change the quantity of items in your shopping basket or remove an item, you may do so here.
  • You will also be given to opportunity to add items to a "Wish List" for future shopping.
  • Click the "Continue Shopping" button. When done, click on the "check out" button.
  • The checkout page is fully secured with the most advanced encryption available. The information we ask for on this page is only to be able to ship your items. We do not resell, redistribute or in any way make this information available to any third party. Carved Stone values your right to privacy.
  • When you have completed the checkout process, you will be given a webpage with a printable receipt. You will also receive an email receipt.

If you have any questions, please contact us.

For help with new or existing orders, please call us at 512-858-5665, Monday through Friday, 9am to 4:30pm Central Daylight Time.

Texas State Sales Tax
Texas residents will be charged 8.25% sales tax on all items purchased, including shipping fees, as required by the state of Texas.

Available & Uniformity
Due to the hand crafted nature of our products, some deliveries may take up to eight weeks. Most items will be shipped within 1 to 7 days. Stone is a product of Nature, some variations of color, texture and dimensions will occur.

Guarantee & Returns
If for any reason you are not satisfied with any item, return it for a prompt and full refund. Simply return within 30 days with reason for returning. Send the package securely wrapped, prepaid to our address above.

Shipping Information
All orders will be shipped by UPS. UPS does NOT deliver to PO Boxes, please be sure to have complete street address on order form.

Shipping Fees (per address):
Under $10.00 $ 7.50
$10.01 to $25.00 $ 8.50
$25.01 to $50.00 $ 9.50
$50.01 to $75.00 $10.50
$75.01 to $100.00 $11.50
$100.01 to $200.00 $13.50
Over $200 $16.50

Shipping charges are for the contiguous USA only.
For shipping to Alaska, Hawaii or areas outside of the U.S., please contact us.
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